Effective Date: 01-01-2025
At Rare Heaven, we strive to provide you with elegant, high-quality products that you’ll love. To ensure a seamless shopping experience, we have established the following Returns and Refunds Policy:
1. No Returns or Refunds
Rare Heaven does not offer returns or refunds for any of our products. Please ensure that you carefully review your order before completing your purchase.
2. Exchange Policy
We understand that sometimes an exchange may be necessary. Rare Heaven offers exchanges under the following conditions:
Exchange Window: Exchanges must be requested within 2 days of receiving the order.
Condition of Item: The item must be unused, unworn, unwashed, and in its original packaging with all tags intact.
Eligible Exchanges: Exchanges are allowed for the same product in a different size or color, and other products as well, subject to availability.
Exchange Process: To initiate an exchange, please contact our customer support team at store.rareheaven@gmail.com with your order details and reason for the exchange. Once approved, you will receive instructions on how to proceed.
3. Non-Responsibility for Shipping Damage
Rare Heaven is not responsible for any damage caused to items during shipping and delivery. In such cases, we do not offer returns, refunds, or exchanges. We encourage you to contact the shipping provider directly to resolve such issues.
4. Items Not Eligible for Exchange
The following items are not eligible for exchange:
Personalized or customized products.
Items purchased during sale events or with promotional discounts.
Items that do not meet the condition requirements stated above.
5. Exchange Shipping Costs
Customers are responsible for the shipping costs associated with returning the item to us for exchange. Rare Heaven will cover the shipping cost of sending the exchanged item back to you.
6. Contact Us
For any questions or to initiate an exchange, please reach out to our customer support team:
Email: store.rareheaven@gmail.com
Phone: +91 9013247909
We appreciate your understanding and cooperation with our policies. Thank you for choosing Rare Heaven!
