Effective Date: 01-01-2025

At Rare Heaven, we aim to make your shopping experience smooth and enjoyable. This Shipping Policy outlines the terms and conditions regarding the delivery of your orders.

1. Free Shipping

We are pleased to offer free shipping on all orders placed through our website. No additional shipping charges will be applied to your order at checkout.

2. Shipping Timeframe

• Orders are typically shipped within 3-7 business days after the order is successfully placed.

• You will receive a confirmation email with tracking details once your order is shipped.

Note: Delivery times may vary based on your location and the availability of the product.

3. Delays Due to External Factors

While we strive to ensure timely delivery of your orders, Rare Heaven is not responsible for shipping delays caused by external factors, including but not limited to:

• Weather conditions

• Strikes or labor disruptions

• Customs delays (for international shipments)

• Carrier delays

We encourage you to monitor your order using the tracking details provided. For any concerns, please contact our support team.

4. Delivery Areas

Rare Heaven ships to most locations within the country. For remote or restricted areas, shipping availability may vary. If your location is not serviced, we will notify you promptly.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this number to track the status of your shipment on the carrier’s website. If you experience any issues with tracking, feel free to contact our customer support team.

6. Incorrect or Incomplete Address

Please ensure that the shipping address provided at checkout is accurate and complete. Rare Heaven is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If an order is returned to us due to an address issue, additional shipping charges may apply for re-delivery.

7. Damaged or Lost Packages

Rare Heaven is not liable for packages lost or damaged during shipping. In such cases, we recommend contacting the shipping carrier directly for assistance. If you require further help, please reach out to us, and we will do our best to guide you.

8. Contact Us

For any questions or concerns regarding your order or shipping, please contact our customer support team:

• Email: store.rareheaven@gmail.com

• Phone: +91 9013247909

Thank you for choosing Rare Heaven. We appreciate your trust in us and look forward to serving you!